Customer Service

Should you require information or help, please contact us by email and we will be happy to assist you.

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SHIPPING TIMES AND COSTS
  • Orders and Subscriptions usually ship out within 1-3 days of ordering and take 3-5 days to arrive in the US with the free shipping option. Subscriptions will recur at the same time every month. 
  • For UK Orders: 2-4 days delivery
  • Other delivery options coming from UK, will take 7-14 days, countries such as:
    • France, Germany, Italy, Spain, Portugal, Norway, Poland, Finland, Saudi Arabia, UAE, Netherlands, Ireland, Greece, Sweden, Switzerland, Russia and the UK.

  • Next-day and Express delivery options also available
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PAYMENT METHODS

Voilà accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
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EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.