Do I get to choose the coffee I want?

You can purchase our Single-Varietal Boxes in the Shop where you’ll receive 5 cups of one coffee. You also get to customize your taste preferences when you subscribe to a Voilà Subscription. We’ll make sure you get coffees that match your taste. You can always login to change preferences at anytime.

When will I get my Subscription?

Subscriptions usually ship out within 1 day of ordering and take 2-5 days to arrive in the US. They will also recur the same time every month. If you also purchased anything from the shop, those items will ship with your first subscription. If you fly through your subscription coffee faster than expected, go ahead and buy yourself a one-time discovery box from the shop to get you by – then simply update your subscription in your account page so you’re never out of Voilà ever again!

Can I update or cancel my Subscription?

You can update or cancel your subscription at any time!

First, Login to your account – if this is your first time logging in, use the “Lost Password” feature to activate your account. Once you’ve created a password and logged in, you can easily manage your subscription info, update, or cancel anytime.

What temperature water should I use?

Because Voilà is already pre-extracted and does not require any specific temperature to taste great.

For a hot cup of coffee, we recommend 155ºF/68ºC.

For an iced coffee, reconstitute Voilà with a splash of warm water first, then add cold water and ice.

Do you ship outside the US?

We totally ship Voilà outside the US. For right now we cannot offer free shipping outside the US due to much higher shipping costs and we are testing international shipping to select countries only. In the future, we plan on establishing international distribution to significantly lower shipping to certain countries.

Can I mess it up?

Not really. The worst thing you could do is add too much water… or get it in your eyes. Please don’t get it in your eyes.

How long does instant coffee last?

Long. Lets just say that if you went back in time and gave your great-great-great-great-great-great-great-grandfather Voilà, and he didn’t know what it was so he didn’t do anything with it, but passed it down as a family heirloom, and it eventually made it back to present-tense-you, you could still drink it… so yeah, long.

Should I throw the packs in the trash or recycling?

Well, you should definitely drink the coffee first, but after you should recycle the box, the shipping box, and packing materials. Currently, the foil pouches we are using to hand-package the coffee with are not recyclable, but as soon as we dial in our new packaging machine, the new film used for packets will be recyclable in most cities. As a facility, we very conscious to keep the lowest impact possible on our land, energy, and environment.

What if I don’t like it?

You will. But just for the sake of this FAQ, shoot us an email and we’ll take care of everything.

What is in Voilà?

Good coffee in pre-extracted soluble form. Nothing else.

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