FAQ– VOILA

Can I update or cancel my Subscription?

You can update or cancel your subscription at any time! Visit the account page to make any changes.

What if I don’t like it?

You will. But just for the sake of this FAQ, shoot us an email and we’ll take care of everything....

Can I mess it up?

Not really. The worst thing you could do is add too much water… or get it in your eyes. Please...

What temperature water should I use?

Because Voilà is already pre-extracted it does not require any specific temperature to taste great. For a hot cup of...

How long does instant coffee last?

Long! We don't notice any degradation if sealed and stored out of the sun in a ~cool dry place~. However,...

What are your packaging materials made of?

Boxes are made from 80% post-consumer-waste recycled paper using wind-power and are carbon neutral. Please be kind and recycle our...

I tried a specific coffee and loved it. Why can’t I buy it all the time?

We source different coffees each month to keep things fresh and also because coffees are very seasonal and often in...

When will I get my order?

Orders and Subscriptions usually ship out within 1-3 days of ordering and take 3-5 days to arrive in the US...

Do you ship outside the US?

Yes, we totally ship Voilà outside the US. Our tip to reduce international shipping costs is to get some buddies...

FAQ